New performance figures highlight expanded services, increased accessibility and ongoing efforts to protect residents' personal information
Miami-Dade County Tax Collector Dariel Fernandez reported 203,102 transactions and service activities during September 2026, along with more than $22.2 million in payments processed, highlighting continued efforts to improve government services throughout the county.
The figures, released October 14, reflect activity across 13 Tax Collector Office locations, the Contact Center, self-service systems and mobile outreach programs. The report also documents increased demand at several locations, expanded community services and improvements in telephone assistance.
The results come as Fernandez's administration continues emphasizing transparency, operational efficiency and responsible management of public services. Alongside these improvements, the Tax Collector has also addressed recent cybersecurity concerns involving state driver license records and vulnerabilities affecting online systems.
September Performance Highlights Increased Transactions and Improved Services
According to the September report, the Miami-Dade County Tax Collector's Office completed 90,611 in-office transactions across its 13 locations, reflecting continued demand for essential government services.
Several offices experienced notable increases compared with September 2025. The Coral Gables location recorded a 47 percent increase in transactions, while Kendall experienced a 16 percent increase. The Tax Collector Office in Midway Crossings Mall remained among the busiest, handling 12,976 transactions during the month.
The office also reported 101,465 transactions through its Finance, Payments and Processing Division, generating $22,206,984.31 in collections during September.
These figures underscore the volume of financial transactions managed by the agency and its responsibility to provide accurate, efficient and accessible services to Miami-Dade residents.
"Behind every transaction is someone trying to get something done," Fernandez said in his October 14 statement.
The performance report also highlighted improvements in customer assistance and alternatives to traditional in-person transactions.
During September, the Contact Center handled 16,944 telephone calls and 5,607 emails. Average telephone wait times were approximately one minute for property tax inquiries, four minutes for local business tax inquiries and five minutes for motor vehicle services.
Self-service kiosks processed 2,831 vehicle registration renewals, providing residents with additional options to complete routine transactions without visiting a traditional service counter.
Mobile services also continued expanding across Miami-Dade County. The office's TConnect Mobile Units participated in 102 community events and completed 5,961 driver license and motor vehicle transactions.
Additionally, the program conducted 62 homebound visits, helping residents who face mobility limitations or difficulties traveling to a Tax Collector Office.
The report reflects the administration's continued efforts to make government services more accessible while providing residents with greater flexibility in how they complete essential transactions.
Fernandez credited the office's more than 700 employees for their work and emphasized the importance of regularly reporting performance results to maintain transparency and accountability.
Recent Cybersecurity Concerns Highlight the Importance of Protecting Residents
Beyond operational performance, Fernandez has also addressed recent cybersecurity developments involving sensitive government information and online systems.
On October 22, the Tax Collector expressed support for the Florida Department of Highway Safety and Motor Vehicles (FLHSMV) following a reported data breach involving state driver license and motor vehicle records.
According to FLHSMV, unauthorized access occurred on September 4, 2026, when cybercriminals used compromised credentials belonging to a local law enforcement employee to access a state system. Information potentially exposed includes driver license records, vehicle registration information, document images and other personal data.
State officials reported that the unauthorized access was contained and that no evidence of information misuse had been identified at the time of the public notice.
The breach did not originate within the Miami-Dade County Tax Collector's Office.
"Our priority is always the safety, security, and well-being of the residents we serve," Fernandez said in his October 22 statement.
FLHSMV is notifying potentially affected individuals by mail and offering one year of complimentary identity and credit monitoring, along with identity theft insurance coverage.
Residents are encouraged to monitor financial accounts, review credit reports and remain cautious of suspicious emails or calls requesting personal information. Additional information is available at flhsmv.gov/data-breach.
In a separate October 21 statement, Fernandez also addressed federal warnings about two critical cybersecurity vulnerabilities affecting PHP, a technology widely used to operate websites and online applications.
The vulnerabilities, identified as CVE-2026-109618 and CVE-2026-109619, could allow attackers to compromise affected systems. Federal authorities urged organizations to install available security updates and monitor for suspicious activity.
These vulnerabilities are unrelated to the FLHSMV breach and do not represent a reported breach of the Miami-Dade County Tax Collector's Office.
Fernandez encouraged businesses and government agencies to strengthen cybersecurity precautions, while noting that his information technology team continues monitoring systems and coordinating with state partners.
Together, the September performance results and recent cybersecurity developments highlight the importance of maintaining accessible government services while protecting the personal information residents entrust to public agencies.
As Miami-Dade continues expanding digital and in-person services, transparency, operational efficiency and information security remain essential components of maintaining public trust.
Subscribe to Calle Ocho News for weekly Miami-Dade updates.
Contact Pressnet Corp. for advertising, sponsorship and partnership opportunities.