The county is providing alternative transport solutions for affected Metrobus routes with a free Uber program
Miami-Dade County’s Department of Transportation and Public Works (DTPW) has unveiled a comprehensive solution for riders impacted by alterations in the recently introduced Better Bus Network. The county has initiated multiple initiatives in response to substantial feedback since the network’s launch in November, including a free Uber voucher program, extended MetroConnect service, sustained collaborations with municipalities, and further community engagement efforts.
Addressing rider concerns via free Uber service on designated routes
Mayor Levine Cava recognized the significance of rider and operator feedback, emphasizing the promise of improving the public transit system while ensuring accessibility. While certain routes under the Better Bus Network have seen improved reliability, the county recognizes the necessity for accessible transportation alternatives. As a result, these additional measures aim to bridge the gap for those affected by route modifications, indicating the county’s dedication to accommodating transit users.
The free Uber voucher program is tailored to offer service assistance specifically on routes affected by Metrobus alterations. The service will cater to areas previously covered by discontinued sections of various routes, including Opa-locka Tri-Rail Station to the Miami Intermodal Center (MIC), Miami Lakes Drive to Golden Glades, NW 84th St to 163rd St Mall, NE 79th St to 163rd St Mall, Dadeland North to Miami Dade College Kendall, and portions of Golden Glades to Aventura via 192nd St in Sunny Isles.
Continued engagement and community sessions
The voucher program will subsidize up to $25 of the ride cost and is accessible through the Uber app or smartphone booking. For riders without smartphone access, rides can be requested by contacting DTPW Customer Service at 786-469-5555. Starting the first week of January, customer service will operate daily from 6 a.m. to 10 p.m., with plans to introduce wheelchair-accessible service in January via a dedicated hotline at 305-871-1111 during respective bus route service hours.
DTPW remains committed to collaborating with municipalities and cities to enhance local transit connectivity with Miami-Dade Transit services. Additional outreach sessions in affected communities are scheduled to gather real-time feedback, integral to refining the Better Bus Network’s initial version (BBN 1.0). Dates for these sessions will be announced shortly, further emphasizing the county's dedication to a responsive and adaptive public transportation system.
For further details on the expanded MetroConnect service, free Uber voucher program, and forthcoming sessions, visit Better Bus SHIFTS into Gear.