Miami-Dade Water and Sewer Department's dedication to excellent service earns them recognition among southern water utilities.
Miami-Dade County had a reason to celebrate as the Miami-Dade Water and Sewer Department (WASD) clinched the esteemed top position for customer satisfaction among major water utilities in the Southern Region.
Their unwavering commitment to exceptional service was recognized with the prestigious J.D. Power Award for Customer Satisfaction. Let's explore this outstanding achievement that establishes WASD as a leader in prioritizing customer needs.
WASD's triumph is a second consecutive victory
On the date of August 3, 2023, a momentous occasion unfolded as WASD Director Roy Coley and COO Jimmy Morales accepted the highly coveted J.D. Power Award for Customer Satisfaction. This accolade was a testament to WASD's consistent dedication to Water Utility Residential Customer Satisfaction, earning them the top spot among major utilities in the Southern Region.
Notably, this achievement marks the Department's second year in a row of it securing this prestigious recognition.
Celebrating excellence: A glance at the event
The award ceremony was a symbol of pride and accomplishment, with the presence of Miami-Dade County COO Jimmy Morales and Director of WASD Roy Coley. The event was graced by the attendance of John Hazen, a representative from J.D. Power. The venue for this momentous occasion was the Miami-Dade Water and Sewer Department Douglas Office, located at 3071 SW 38 Ave., Miami, Florida.
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