Miami News

Care Resource measures patient satisfaction in real-time

Care Resource

Care Resource has rolled out a real-time exit survey at the medical checkout areas in all of their office locations on electronic tablets in order to better measure the pulse of patient satisfaction in real-time.

Care Resource takes great pride in the ability to bring much needed healthcare services to South Florida’s diverse communities most in need. Our  medical Providers and staff go the extra mile to be welcoming, thorough and compassionate. Improving upon health care in our community is the goal everyday at Care Resource.  At Care Resource the goal is to  continuously enhance the patient experience, target service improvements and deliver improved patient-centered care. In order to achieve this, Care Resource has rolled out a real-time exit survey on electronic tablets at the medical checkout areas in all of their office locations.  This feedback is valuable  in helping Care Resource identify and correct issues to ensure patient satisfaction. It will also make it possible to recognize physicians, nurses, and other staff who receive positive feedback.

From the exit-survey, the health center can gather immediate feedback and quickly hone in on a potential problem. For example, if one doesn’t explain discharge instructions, we can be alerted and follow-up as needed.

The checkout survey asks what service(s) were used. These services include: Medical, Dental, and Behavioral Health, Health Promotion, Linkage, Food-for-Life Network, Case Management, Housing (HOPWA), Testing, Project AIDS Care (PAC) or other. Moreover, the survey rates if health center staff acknowledged and greeted you warmly, actively listened to your concerns, knew what we were doing while serving you, anticipated your needs and provided for them and addressed your issues promptly. There is an optional section for comments as well.

Care Resource is a 501(c) (3) nonprofit organization and a Federally Qualified Health Center (FQHC) with locations in Miami-Dade and Broward counties. Care Resource provides comprehensive primary medical and preventive care.  This includes pediatric care, family care, dental care, in-house pharmacy services and behavioral health/substance abuse services to all individuals in South Florida’s diverse communities. For more information, please visit, or call 305.576.1234.

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